Returns

How to Complete a Return

  • To return your product, review our return policy, and fill out the form below to request a return approval via email. If you have an account, you can login and request a return under My Account.
    We will respond via email within 2-48 hours M-F.
  • Defective or eligible warranty products are only eligible for an exchange and not a refund.
    We will email you a printable return form with the shipping address.

Holiday Return Policy for Apparel and Footwear: For online orders placed between Oct 1st. and Dec. 30th, returns will be accepted in our warehouse by January 31st. Fill out the form below to request a free printable shipping label (for apparel and footwear only within the Continental USA). If this was a gift to you, include email address and phone number of person who made the purchase if order number not available.

Returns must be completed within 30 days of receipt of the order. After 30 days the manufacture of the product(s) will need to be contacted for a warranty claim. If you need assistance finding the manufacturer's number please contact our Returns Department.

Return Policy

  • The product must be in new, resalable condition and in the manufacturer's original packaging. Returns will be inspected before final decisions are made on refunds.
  • Items purchased with free shipping will be refunded the price of the item minus the outgoing shipping amount. We do not refund the original shipping costs. Customer is responsible for outgoing shipping costs of replacement orders.
  • Some products are non-returnable or have a restocking fee. See list at the bottom of the page. We will inform you of any restocking fees not listed.
  • Fill out the form below returns.
  • Do not write return numbers, addresses or any other marks directly on manufacturer's original packagingor product.
  • Apparel and Footwear: Fill out the form below to request a free printable shipping label (for apparel and footwear only within the Continental USA). Customers are responsible for the shipping costs for returns (except for apparel and footwear). Upon inspection, all items returned in non-resalable condition, not in manufacturer's original packaging or with missing or damaged parts may be refused a refund and will be charged an additional restocking fee at LFS Marine & Outdoor's discretion. (Apparel, must be clean, not wrinkled and no odors in original intact packaging with tags).
  • Customers must include the completed return form in their return package or be subject to NOT receive any refund.
  • For all returns we recommend that you use UPS or other traceable means (delivery confirmation) to ensure your return package arrives.
  • If the return is a result of our error or a manufacturing defect, you still need to request a return within 30 days from the date you received the item(s) for a refund. If we have made an error with your order, we will send you a pre-paid shipping label. You must use the provided shipping label (call tag). In the event we are unable to send a shipping label, we will reimburse the cost of shipping (if returned via UPS Ground, FedEx Ground, or USPS Priority Mail). Items returned COD will not reimbursed for shipping.

Exchanges

Must be processed as a return and a new order. You may purchase the new product before receiving a credit back from the return or wait until the credit is processed .

Refunds

LFS Marine & Outdoor reserves the right to deny or issue store credit for returns initiated more than 30 days from the date of original receipt. You can expect your refund in the same form of payment originally used, usually within fourteen (14) - thirty (30) business days of receipt.

Please note: If the return is a result of our error or a manufacturer defect, we will refund shipping costs, however at a preauthorized rate equivalent to ground/surface shipping rates. For orders shipped directly from manufacturers such as Taylor Made and Westland boat covers, refunds may take up to two weeks or more after the order has been returned to the manufacturer due to the manufacturer's inspection and refund procedures.

Return Request Form

Non-Returnable / Non-Refundable Products

The following products are non-returnable and non-refundable unless there is a manufacturer defect and/or the item is under warranty:

  • Special Order or Custom-Made Items
  • Inflatable PFDs and Inflatable Re-Arm Kits
  • Custom Boat Covers
  • CoverTuff fabric Canopy Covers
  • Life Rafts
  • Electronics / Electrical System Components
  • Anything that has been installed
  • Cut Goods (rope, lines, wire, chains, hoses, tubing, gasket material, rub rail, etc.)
  • Food
  • Engine Ignition Components
  • Custom Control Cables
  • Paint, Compressed Gases, HazMat Items, Chemical Compounds
  • Clearance, Close-Out and Open-Box Items
  • Product returned in non-merchantable condition

If you receive a product not on the above list and believe it to be defective or damaged, contact LFS Marine & Outdoor's Return Department within 30 days of receiving the product. Products that have been installed or whose original packaging has been opened cannot be returned. For manufacturer defects, LFS Marine & Outdoor is not liable for reimbursing the product or cost of shipping. Manufacturer defects can only be exchanged, not refunded.

Clearance, close-out and open-box items may not have a replacement available. Clearance, close-out and open-box items with a replacement available can be replaced from non-clearance stock at non-clearance price at your discretion.

Goods Damaged or Missing During Shipping

All items shipped from LFS Marine & Outdoor are inspected prior to shipment. We suggest that our customers also inspect the items before accepting delivery. If products appear to be damaged in shipment, do not accept delivery, if your order is delivered without a signature and damage is found, please call LFS Marine & Outdoor's Return Department immediately. Keep the original shipping box as proof of damage. Most carriers require claims to be filed within 10 days of delivery. LFS Marine & Outdoor works hard to insure that our customers receive their orders undamaged, and can assist you in filling a claim, but our responsibility for damage ends when the carrier accepts the shipment. Therefore it is important to quickly file claims with the carrier to insure that your claim can be documented for later reimbursement.

Restock Fees / Return Policies / Warranties by Manufacturer

We may charge a restocking fee for returned items at our discretion at a minimum of 10%. Some products are non-returnable, have a separate return policy or have a higher minimum restock fee. (This is not a complete list - each manufacturer may vary with their policy). Contact us if you cannot find the restock fee listed for your product.

Manufacturer NameRestock FeeExclusions
API15%Excluding product defects. Some API products are non-returnable.
Barr Marine25%Excluding product defects.
Bomar / Pompanette20%Excluding product defects. Some Bomar products are non-returnable.
Frigoboat / Coastal Climate20% Manufacturer will issue a RMA (Return Material Authorization) number so product can be returned for warranty testing. If product functions fine, manufacturer charge a $50 test fee. If product fails, but not for warranty reason (for example, water damage), manufacturer will charge the fee, unless a replacement is purchase. If product fails for warranty reason, manufacturer will send replacement. Customer is responsible for all fees.
Carver Boat Covers 25%Excluding product defects.
Innovative LightingMin. 10% Excluding product defects.
International Dock Products 25%Excluding product defects.
Rotzler25%Customer must pay shipping to and from Rotzler for warranty, service and repairs
ShortexExcluding product defects.

In the event that there is a non-manufacturer problem with your cover, Shortex will make every effort to modify your product to suit your needs. Modifications to the cover requested by the customer will be performed at time and material charges to the customer and are non-refundable. (Contact Shortex for a full Shortex Limited Warranty.)

Shortex Covers:
Shortex Covers are custom made for each customer's boat based upon boat year and model. If you are not satisfied with your boat cover or Shortex accessory purchase, you may return it for an exchange or refund within 30 days of your purchase minus a 25% restocking fee. Please take digital photographs of the cover on your boat before making return arrangements. However, all custom boat covers with modifications other than motor cover hoods, are made-to-order, and as such are non-refundable.

CoverTuff Canopies: CoverTuff Canopies are manufactured by Shortex and have the same return policy, see Shortex Covers above.

San Juan Engineering25%Excluding product defects. Products are non-refundable if they have been installed.
Seakamp Engineering 25%Excluding product defects. Products are non-refundable if they have been installed.
Schmitt / Ongoro15%Excluding product defects. Restocking fee is required (even on exchanges).
SEI Marine Products / Sterndrive EngineeringMin. 10%Excluding product defects. Restocking fee is required (even on exchanges).Products are non-refundable if they have been installed.
Taco Metals20%Excluding product defects. No refunds on cut or custom products.
Taylor Made ProductsNon-Returnable / 20%Excluding product defects.
Boat Covers: Custom and Specialty Covers are not returnable or refundable. Purchases other than custom-made boat covers may be returned within 30 days of purchase restocking fees of up to 20% will apply. Must be unused.

Tessilmare / Mate USA 15%Excluding product defects. No refunds on cut or custom products.
WestlandNON-RETURNABLEExcluding product defects.
Boat Covers:

Westland Boat Covers and Bimini Tops and accessories are not returnable (except in the case of manufacturing defects). After 30 days from receipt of cover, call 1-800-835-7992 for Westland Customer Service and prompt handling of defective covers.

Whitecap 20%Excluding product defects.